HOW TO DEAL WITH DIFFICULT PEOPLE
In this seminar you'll learn...
How to recognize and deal with each of the 9 most difficult personality types
How to know which difficult behavior is temporary and which is chronic ... and how to respond to each
How to control your own anxieties and fears while confronting difficult people
How to stop tyrants and micro-managers in their tracks
And much more!
Wouldn´t it be a relief if you finally had a way to handle those cranky, gimme-gimme, wishy-washy or know-it-all types you encounter every day? This powerful one-day course will teach you how to understand these personalities—and many others—and equip you with savvy strategies to gain the control you need to deal with poor behavior so that the repetitive patterns finally cease. We guarantee you´ll never again be defenseless when facing the intimidating and impossible behavior of others.
Workshop Agenda
E-mail this Page
Program hours: 9:00 a.m. - 4:00 p.m.
How to raise your awareness and understanding of difficult behavior
What makes people like this? An overview of difficult thoughts and actions
How to tell the difference between the temporarily and the chronically difficult
The 75 difficult types—and the 9 most common you encounter
Power issues ... and the need for any kind of control
Insecurity: Obvious and not-so-obvious implications of this major cause of difficult behavior
What makes ´em tick? 13 more reasons why they act the way they do
3 monumental misunderstandings about difficult people
From the ground up ... foundations of difficult behavior
Dangers of defining the problem only as you see it
Your turn: How to examine your own reaction to others´ behavior
Internal drive: What´s that tape playing inside your head?
Attitude check ... a list to help find out if it´s you, not "them"
Image maker: How to recognize yourself in difficult people´s behavior
Chart your path to greater self-understanding about difficult situations
Worrying your way into recurring difficult confrontations
Missing the boat: How to distinguish between self-denial and self-protection
The rule of results: What happens + Your reaction = What you get
Rose- or other-colored glasses ... recognizing the filters you look through
3 ways to empower yourself beyond the difficult person´s reach
Self-defeating actions that only increase and prolong your difficulties
The waiting game ... why procrastination won´t ever make the situation disappear
Hints, lobs and generalities that miss the mark and the solution
"One-upping" that difficult co-worker ... and why it never turns out for the better
Pushing the difficult person toward changes they´ll never accept
Urging (and urging, and urging) them to like your way
Having to be "right" at all costs
Over-preparing for the confrontation that you keep putting off
Taking the blame ... just because he or she is your boss
Active solutions that bring immediate results and closure
How to find out what the real—not the perceived—problem is
Proven approaches to pulling a 180 ... and why sudden changes can lead to faster solutions
The Acorn Approach: Even the biggest solutions start from a seed
Look for the "hidden" answers staring you right in the face
9 short paths that lead to satisfying endings
Anger management: Handling yours, his and hers
Commonality tactics ... and 7 common reasons that people underrate them
The magic Power of Praise in managing a difficult person
Positive steps to successfully overcome negativity in the long term
Move from confrontation to positive interaction in 3 easy steps
7 ways that changing your frame of mind will change behavior outcomes
The 4 steps of the Change Equation
Techniques for healing after dealing with difficult people
17 ways to go on working with difficult co-workers
The Time-Bomb Boss ... 10 ways to handle them on an ongoing basis
Venting? Yes. Like Vesuvius? No ... tips for constructively blowing off steam
Proven ways to difficult-people-proof your life
Difficulty solved ... now, how to keep it that way
What to do when your difficult-people-dealing strategies flop
Decisions, decisions: You always control your response
The 13 life lessons that difficult people offer you
Crystal ball vision: How to predict—and avoid—future encounters
Practice, practice and more practice ... until you get it right
How to speak positively so you can think positively
7 more ways to skirt difficult dead ends and keep your options open
US/Canada:
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
1-800-873-7545
United Kingdom:
0800 328 1140
Australia:
1 800 145 231
New Zealand:
0800 447 301
or e-mail us at:
onsite@skillpath.net
